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error running CDF's using V10 plugin with Firefox 36, on windows 7, 64 bit

Nasser M. Abbasi, student
Posted 9 years ago

Since I installed CDF 10 on windows 7, 64 bit, I am not able to run any CDF inside Firefox.

I can run the CDF ok from Chrome version 40 and also IE, but not with FF 36. I have uninstalled all the CDF players I have, did fresh install of CDF player 10 software. Cleared all cache from FF, restarted it many time, and still I get same error.

enter image description here

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Does CDF player keep an error log file somewhere to try to see why it fails? anyone else with same setup can run CDF ok from FF? I pick any CDF from http://demonstrations.wolfram.com/?source=nav and get same error from each one.

update: Thanks to instructions by Pieter van Bijnen below. Here is the CDF crash report from firefox. This happens each try I try to run a CDF from inside the browser. On FF 36 and FF 37 beta as well. On windows 7.

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POSTED BY: Nasser M. Abbasi
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Luca M
Luca M
Posted 9 years ago
POSTED BY: Luca M

according to time stamp, I downloaded it on 2/6/2015 at 4:06 AM central time

enter image description here

Is Firefox running in 32-bit or 64-bit mode?

According to the target on my icon, it says

"C:\Program Files (x86)\Mozilla Firefox\firefox.exe" so it is 32 bit. I have no control over this, Firefox asks if I want to update and I click yes and it does its thing.
POSTED BY: Nasser M. Abbasi

When did you download the CDF Player installer? Two weeks ago a Firefox-compatible CDF Player installer went into the User Portal for downloading.

Is Firefox running in 32-bit or 64-bit mode? The plug-in needs 32-bit. See
https://support.mozilla.org/en-US/questions/1028263

POSTED BY: Bruce Miller

Goto: hamburger menu, click question mark, troubleshooting information, click crash reports, click a Report ID and wait until it finds the report (tries to find it every 30 sec).

POSTED BY: Pieter van Bijnen

crash reporter says:

Is there a crash report generated on windows for CDF crash? Can you please show where it is located? or how did you find the CDF crashed? thanks
POSTED BY: Nasser M. Abbasi

I can confirm Firefox 36 has a problem with CDF. It seems to finish loading then stops. The crash reporter says: ExceptionAccessViolation_Read and a lot more... In other browsers everything works fine.
POSTED BY: Pieter van Bijnen
Luca M
Luca M
Posted 9 years ago

I have no problem with FF 35.0.1 and I see the same version number of the CDF plugin. Is the plugin enabled in FF Add-ons Manager-Plugins?

Supposing you are on Windows, have you tried quitting Mathematica through the small icon in the notification area? I think that the plugin doesn't work if there's some Mathematica kernel active (or launched by the Mathematica program or, maybe, left running from some other browser).
POSTED BY: Luca M
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