Wolfram Training is not the correct group for this.
You should send an email to to the Wolfram|Alpha team: ( info@wolframalpha.com)
In this email, I would include some information about your problem such as:
- What OS are you using?
- What Browsers are you using and what versions?
- Do you have any plug-ins installed which might be related to the issue?
- What is the email for your Wolfram|Alpha Pro account?
