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Your function is strange. It contains the square root of minus a square. Are your variables complex? If so, you should not be surprised to get ComplexInfinity as output. Also, you have a lot of parameters, which often make symbolic calculation very complicated.
Assuming the denominator vanishes for that {x,y} pair, probably Indeterminate would be more correct. But what Gianluca Gorni noted is on target, limiting values will depend on patch of approach.
Thanks Gianluca Gorni for commeting! In principle, all coefficients are real. Nevertheless, I will revise the expressions according to your and Mr. Lichtblau’s comments.