# Loading NoteBook problem in Wolfram Cloud **URL:** \ **Category:** Questions\ **Tags:** wolfram-cloud\ **Created:** [August 18, 2020, 2:44pm UTC](https://community.wolfram.com/t/loading-notebook-problem-in-wolfram-cloud/16597 "2020-08-18T14:44:18Z")\ **Posts on this page:** 6\ **Page:** 1
**Author:** ![christiaanvandamme](https://yyz1.discourse-cdn.com/wolfram/user_avatar/community.wolfram.com/christiaanvandamme/32/32363_2.png) [@christiaanvandamme](https://community.wolfram.com/u/christiaanvandamme)\ **Post date:** [August 18, 2020, 2:44pm UTC](https://community.wolfram.com/t/loading-notebook-problem-in-wolfram-cloud/16597/1 "2020-08-18T14:44:18Z")
I have several NoteBooks stored in my Wolfram Cloud (Basic). Today several of them can’t be loaded. The load indicator line on top of the NoteBook stays moving from left to right. When I duplicate this NoteBook, it loads! I can use it (evaluate). After closing this duplicate. I try to load it again. Same problem! I closed Chrome (Win 10) and tried again from start. Same problem! This problem emerged today with some Notebooks. Help ---
**Author:** ![mikebesso](https://yyz1.discourse-cdn.com/wolfram/user_avatar/community.wolfram.com/mikebesso/32/22282_2.png) [@mikebesso](https://community.wolfram.com/u/mikebesso)\ **Post date:** [August 19, 2020, 1:09am UTC](https://community.wolfram.com/t/loading-notebook-problem-in-wolfram-cloud/16597/2 "2020-08-19T01:09:20Z")
I hate to sound like a help desk, but I suggest clearing your internet cache. ---
**Author:** ![christiaanvandamme](https://yyz1.discourse-cdn.com/wolfram/user_avatar/community.wolfram.com/christiaanvandamme/32/32363_2.png) [@christiaanvandamme](https://community.wolfram.com/u/christiaanvandamme)\ **Post date:** [August 19, 2020, 3:16pm UTC](https://community.wolfram.com/t/loading-notebook-problem-in-wolfram-cloud/16597/3 "2020-08-19T15:16:16Z")
Thanks for your reply. I cleared the cache of Chrome and tried again. Same story. Cannot load **some** NoteBooks. A duplicated version can be loaded, once. After some minor edit on this duplicate, it’s again not loadable. Al this was done in the afternoon (local time)! **But** yesterday evening (19:00) every thing worked fine and normal!!! Some hints to figure this out are welcome. ---
**Author:** ![christiaanvandamme](https://yyz1.discourse-cdn.com/wolfram/user_avatar/community.wolfram.com/christiaanvandamme/32/32363_2.png) [@christiaanvandamme](https://community.wolfram.com/u/christiaanvandamme)\ **Post date:** [August 20, 2020, 1:57pm UTC](https://community.wolfram.com/t/loading-notebook-problem-in-wolfram-cloud/16597/4 "2020-08-20T13:57:15Z")
Next day. I tried the same sequence as above on the same NoteBook WP0315. The load starts and then stays indefinitely loading (top line running). I cleared Chrome cache. Tried again. Same result. I tried it on Microsoft Edge, same problem. To be sure I tried it on my tablet in Chrome and in the Android App. Same problem! Then I made a duplicate WP0315(copy) (2.6MB). I could load it in Win10 Chrome, it took some time. I tried a load on the tablet in Chrome. It started and went on for some time. Then sudden error: “Wolfram Cloud is resolving unexpected issues and could not process your request. Pleas sign out and back again.”. Then on the tablet in You only load it **once**! I tried other bigger NoteBook files who could be loaded. Is there some server issue? Time out? ---
**Author:** ![christiaanvandamme](https://yyz1.discourse-cdn.com/wolfram/user_avatar/community.wolfram.com/christiaanvandamme/32/32363_2.png) [@christiaanvandamme](https://community.wolfram.com/u/christiaanvandamme)\ **Post date:** [August 22, 2020, 12:44pm UTC](https://community.wolfram.com/t/loading-notebook-problem-in-wolfram-cloud/16597/5 "2020-08-22T12:44:55Z")
Day 3. On Win10 Chrome. Again tried loading WP0315, endless loading. I tried loading duplicate and now something new: ![Aantekening2020-08-22143745.png](https://global.discourse-cdn.com/wolfram/original/3X/6/8/68c51e13e10aabd150d3a043329d52577bddbdc0.png) Same error as in previous day on tablet. Day after day things are becoming worse. ---
**Author:** ![christiaanvandamme](https://yyz1.discourse-cdn.com/wolfram/user_avatar/community.wolfram.com/christiaanvandamme/32/32363_2.png) [@christiaanvandamme](https://community.wolfram.com/u/christiaanvandamme)\ **Post date:** [September 4, 2020, 1:58pm UTC](https://community.wolfram.com/t/loading-notebook-problem-in-wolfram-cloud/16597/6 "2020-09-04T13:58:40Z")
I guess that some files are expired. I’was working in Cloud Basic and there are limitations. If so why are there **no meaningful errors.** Now I have an upgrade to Wolfram|One personnel. Problems are solved.