Mathematica doesn't open

Questions
1

Hello!

I’ve been having some troubles. For my calculus class we have to download Mathematica via our school account, which was fine, I did everything I was supposed to do. Only after downloading the programe, I couldn’t get it to open. I didn’t get any error or anything, It just refused to open (or do anything really).

I have a windows 10 laptop, and the laptop is Asus Vivobook s15 s530fn ej153t. Does anyone know what might cause the problem?

2

The first thing I would suggest is resetting Mathematica to its default configuration, as described here: Wolfram Support Quick Answers: How do I fix common problems by resetting Mathematica 14.0 to its default configuration?. Manually delete the directories described there.

If at that point the issue persists, I would contact Wolfram Technical Support at support@wolfram.com