The Latex renderer isn't currently working on Mathematica Online

Questions
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1

I’m noticing that the Latex renderer (CTRL+4 or Insert-Tex Math Formula) on Mathematica Online is not currently working. It returns empty boxes in place of the correct rendering of formulas. I’m attaching an example notebook consisting of only a simple Latex formula (K3) but it doesn’t work. When I close and then reload the notebook, two (!?) empty boxes are shown reporting an “an unknown box name” failure.

2022-07-04_OP_3_CP_.png
2022-07-04_OP_3_CP_.png1680×1050 38.7 KB

I’ve already contacted the support but haven’t got any reply yet. I’ve tried on Mathematica Online on both Microsoft Edge and Google Chrome based on a Windows 10 Pro system and on an Android smartphone.

Open in Wolfram Cloud ↗

Any idea of how to overcome this problem?

Thanks!

2

Dear Massimiliano Pavan,

Thank you for reporting. We are aware of this issue and working on it.

3

I’d suggest switching to MathJax (as in this community) since it is much faster and works much better than the current renderer (even before it crashed).