Why I can't download any image or other data except for CDF?

Questions
,
1

I’m a PRO for students user.However, after my purchase,I found that I can’t download data except for files for Mathematica files.I had tried many times.
Is that because I am a student user? Or there is a mistake in my browser?

fig.jpg
fig.jpg758×431 32.9 KB

2

In addition, I cannot use the custermize&save function. And I don’t know why. the download and save button is in grey.