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Why don't I get step-by-step solution after Pro subscription?

Posted 5 months ago
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Hi guys, I just bought Pro for Students but WolframAlpha thinks I don't. For example, I entered a math problem to get an answer, and clicked "Step-by-step solution". It says: To unlock the full solution... Go Pro Now! Already have Pro? Sign in However, I already have Pro for Students and I'm signed in (top-right corner shows my email)! If I open my account page, I can clearly see Plan: Pro for Students and my bank account shows that I'm charged for it. What's wrong with WolframAlpha? Can someone please help me? No enhanced step-by-step solution when signed in This shows my account does have Pro for Students, which includes enhanced step-by-step solution

POSTED BY: Lei Li
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2 Replies
Posted 5 months ago

Yep, same thing happened to me about two weeks ago, but it does seem OK for me now. Maybe it just takes a while for their systems to get in sync?!

Posted 5 months ago

Hi Paul, indeed as you said, it works now. Thanks!

POSTED BY: Lei Li
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