I was able to get AWS to work.
1) I deleted all ssh-key pairs and created new ones.
2) re-ran aws configure.
3) Created a new service connection aws = ServiceConnect["AWS", "New"]
But, following the instructions in the workflow:
ec2 = aws["GetService", "Name" -> "EC2"]
and
ec2["DescribeInstanceTypes", "InstanceTypes" -> {"c5.12xlarge"}]
came back with
The DescribeInstanceTypes request failed with the following error from
the server: "You are not authorized to perform this operation."
I'll update again if I make any progress.