This appears to be an old issue which was fixed sometime around version 10.3.
What you should do depends on how you get your license. If your license is from a university or a company, I would contact whoever is in charge of software purchasing or maintaining the license. They probably have an answer for you.
If this is a personal license, I would contact Wolfram Technical Support by email (support@wolfram.com) asking if there is a workaround that can be done for the problem.
