WR employees do not always see messages here. You should call again, and insure you have the current/right phone.
You can order normal licenses online "immediately". If you wish a "hard copy" perhaps order from a (book selling) store (unsure if these are still sold).
There's nothing wrong with a trial. Note if you buy then have to install "a new/full versions" to follow instructions for uninstalling before installing new (just 2 steps).
