Mike,
WL is a commonly used acronym for Wolfram Language.
The equation you are trying to find the roots of is a quartic polynomial. So there are four solutions some of which may be degenerate. If you expand and re-arrange
$$a^4-9 a^3+26 a^2-24 a-960=0$$
eq1 = Expand[a (a - 2) (a - 3) (a - 4)] - 960 == 0
(* -960 - 24 a + 26 a^2 - 9 a^3 + a^4 == 0 *)
Factoring yields one root, a = 8
.
Factor@eq1
(* (-8 + a) (120 + 18 a - a^2 + a^3) == 0 *)
The remaining cubic has three roots, one real a = -3.53019
and two complex (which are conjugate) a = 2.2651 - 5.37232 I
and a = 2.2651 + 5.37232 I
You can visualize the real roots by plotting the function
Plot[Evaluate@First@eq1, {a, -5, 10}]

If you are interested in just integer or real roots you can add a region specification to Solve
Solve[eq1, a \[Element] Integers]
(* {{a -> 8}} *)
Solve[eq1, a \[Element] Reals] // N
(* {{a -> 8.}, {a -> -3.53019}} *)
Hope that helps.