"Writers shouldn't have to become system programmers and experts in type setting to make their notebooks look good."
I don't agree with your expectation that manufacturers should support an operating system that has been superseded twice in the last 7 years, hasn't received much more than a security patch in the last 5, and has been completely unsupported in the U.S. since Jan. 20.
I am a new user of Mathematica and have zero problems formatting my text and computational notebooks from the drop-down Format menu.
