The fact that you can't use emojis here is not a serious problem. The fact that emoji-postings fail with a "The message system is temporarily unavailable" error is a concern. Vague error messages that don't point to the [simple] solution are problematic. There no way to measure, but I'm certain more than a handful of newbies have punted when they got that :( message.
Tingting, you're currently participating in a Wolfram U course. All things equal, I think that Wolfram U courses would be far better off if Discourse were being used for their messaging. They're easier to use, easier to navigate, they scale pretty well, and -- most important -- emojis are available. ;) Newbies are grappling with brand-new concepts in a Wolfram U course. The way they converse with instructors and each other should be as easy as possible. Many of them are already familiar with Discourse and similar systems. Are all things equal? I cannot tell. I have asked Stephen about that in one of his live q&a sessions; he ignored my question. Perhaps he had more important questions to deal with.