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l van Veen

Mathematica 10.0 upgrade to 10.0.1 Home Edition not available for download?

l van Veen, Hewlett-Packard Enterprise
Posted 9 years ago
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9 Replies
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Hi, I purchased mathematica home edition a month ago and I noticed that a new version 10.0.1 is out. I wanted to download this version but it's not available. I asume that version 10.0.1 contains bugfixes for issues mentioned on this site and the stackexchange site and therefore I would like to install the latest version which I believe I'm entitled to. I send a support request to Wolfram but I didn't receive any answer.

I would like to know if other home edition users are able to download the 10.0.1 version to check if it's my account giving problems.

Thx, Lou
POSTED BY: l van Veen
9 Replies
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Mike Luntz
Mike Luntz
Posted 9 years ago

I called customer service and they said that they roll the upgrades out slowly to reduce the load on the download servers. Since I had called to ask they manually updated my link in the portal to allow me to download the update.
POSTED BY: Mike Luntz

If you have a Wolfram ID, you should be able to log in through the User Portal.

If you do so, then there should be a page with your Wolfram products, and it should have a place to download the update.

This is how it works for my account, anyway. I am not sure how the home edition accounts are set up, but it should be similar.

There have been times when an update or a new version has shown up on my user portal page before I got an e-mail notification.
POSTED BY: George Woodrow III
Doug Humphries
Doug Humphries
Posted 9 years ago

Thanks, George.

In my case, the link hadn't been updated. I had to contact support and have them put in the latest manually.

POSTED BY: Doug Humphries
Doug Humphries
Doug Humphries
Posted 9 years ago

It's still not there for me in the student edition. Do they not just roll it out to everyone at once?
POSTED BY: Doug Humphries
Kirk Klobe
Kirk Klobe
Posted 9 years ago

I just had the Upgrade option show up for me this morning and downloaded - give it another look.
POSTED BY: Kirk Klobe

Hi Kirk, I just checked and indeed it's there! Thx
POSTED BY: l van Veen

Customer Service (info@wolfram.com) would be the people to ask. Include your Activation Key or License Number.
POSTED BY: Bruce Miller

Hi Bruce, I did so a couple of days ago but didn't get a reply yet. Thx.
POSTED BY: l van Veen
Eric Meyers
Eric Meyers
Posted 9 years ago

Haven't been able to upgrade yet either. In the past they've made them available to Home Edition users so just give it a few days hopefully.
POSTED BY: Eric Meyers
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