I tried to sign up for the monthly 4.99 plan, and I'm positive I selected it, but I was billed for 45.00 instead. When I look at my account it says next billing cycle is next month for 45.00. This can't be right, can it? 45.00 a month? Here's a picture of what it shows on my account.
That is impressive.
This looks like a job for Customer Service (firstname.lastname@example.org or 800-WOLFRAM or 217-398-5151).