I did not find emails from your email address for Customer Service or Technical Support.

Is Chat not accessible due to the time zone difference?

I forwarded your request to Customer Service. Feel free to email them directly yourself (info@wolfram.com).

Some manual processing happens between on-line registration and when the database is ready for additional requests. It may be that the problem will be resolved soon anyway.

I would contact customer support:

http://www.wolfram.com/support/contact/

It's hard for me to know what the problem might be, but customer support can fix this kind of thing usually via chat or phone pretty quickly.