# Need help with starting WolframAlpha program>music>cannot hear sound

Posted 7 years ago
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 I have Windows 8.1, I purchased WolramAlpha/Pro, but CDF player is having trouble producing sound [1] from both http://tones.wolfram.com (I had it configured so they played; then I had a virus scare; Microsoft warned/Secur-Tek Support, Inc. charged $249 to fix it; they found the virus; afterwards I cannot hear the sound from the ringtones at http://tones.wolfram.com (I purchased WinZip 19.5 @$37.90QuickTime 7 @ \$29.99 and I changed the preferences to MIDI file)[2] when I click on one of the ringtones it now takes me to new page where I can e-mail the midi file which is made out of an url and when I copy and paste the url to Quicktime "open url", it gives me error code...[3] the same problem occurs when I visit www.wolframalpha.com/music...Would someone please help me with this problem?