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Avoid Avira antivirus to quarantine 32000 Mathematica 11.0 files?

Posted 9 years ago

Hi all.

I turned on my computer this morning, and instantly got an Avira alert saying a threat has been detected and that some files had been quarantined.I go into the Avira quarantine section and find 32,000 files there, all from the wolfram/mathematica folder on my computer. I click on the mathematica shortcut on my computer and get a pop-up windows saying "The item 'Mathematica.exe' that this shortcut refers to has been moved or changed, do you want to delete the shortcut?"

So it looks like I will have to reinstall Mathematica 11 (will probably have trouble uninstalling it since the files were moved by the Antivirus).

Has anyone else experienced this?

EDIT: Avira and Mathematica 11 had previously coexisted happily with no problems. It all started when I turned on my computer today.

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POSTED BY: D P
12 Replies
Posted 9 years ago

I feel this is a morally wrong solution, avira not coming back till they fix this.

POSTED BY: Al Guy
Posted 9 years ago

it worked for me to. Thanks Kevin!

POSTED BY: Doron Cohen
Posted 9 years ago

OK, I got things back (I think/hope) eventually.

I'm on Windows 8.1 and had 30000+ files in quarantine.

I disabled UAC completely.

In batches of about 600-800 a time I asked the files to be rescan-ed (F2). More at a time did not seem possible.

Once they were all done I restored (F3) all files to original location, again in batches. In this case it looks like I could have done them all at once. But I did in batches.

Then I deleted them all from the quarantine directory, in my case C:\ProgramData\Avira\Antivirus\INFECTED

And re-enabled UAC

Mathematica 11 works for me.

POSTED BY: Kevin Maguire
Posted 9 years ago

Not sure. And i dont get answers from Avira costumers service as well.. After using Avira for few years I think its time to say goodbye.. :(

POSTED BY: Doron Cohen
Posted 9 years ago
POSTED BY: Al Guy
Posted 9 years ago

There is no way to recover the deleted files. Only way to get Mathematica back is to reinstall.

POSTED BY: D P
Posted 9 years ago

Hi stefan - isent you the log file to the mail. Hi Guy - by uninstalling avira did you recover the deleted files or you had to install them again?

POSTED BY: Doron Cohen
Posted 9 years ago

Annoying indeed, ruined my mathematica, had to uninstall avira.

POSTED BY: Al Guy
Posted 9 years ago

Hi Stefan,

I uninstalled Avira, so am not able to provide the requested files, but perhaps one of the other people here can do it for you.

POSTED BY: D P
Posted 9 years ago

Hi,

I have the same issue with Cubase and Wavelab files. few hours ago Avira removed 6050 of my files to quarentine. what can be done? in order to restore I need to click "ok" for avira message 6050 times (so annoying!)

Thanks Doron

POSTED BY: Doron Cohen

I am very sorry for the false positives!

Can you please send me your Avira logs (located in c:\ProgramData\Avira\Antivirus\LOGFILES) and 3-5 of the quarantined files (c:\ProgramData\Avira\Antivirus\INFECTED\ - .qua files) to

heuristik2@antivir.de

?

Also I need the full path where all those "suspicious file" detections are/were located.

Regards, Stefan Kurtzhals

POSTED BY: Stefan Kurtzhals
Posted 9 years ago

Yep, got the same this morning. CDF Player directory/files are also "suspicious" and quarantined.

Tried to "restore" all the files, but looks like that means clicking "OK" and then "Yes, I'm sure" 30000+ times.

Tis surely an Avira issue, but a very annoying one.

K

POSTED BY: Kevin Maguire
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