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Sadly does not work for me.![enter image description here][1] [1]: https://community.wolfram.com//c/portal/getImageAttachment?filename=mmasux.jpg&userId=143687 $Version gives "12.0.0 for Microsoft Windows (64-bit) (April 6, 2019)"
I tried both suggestions, and I'm afraid neither had any observable effect.  I guess my next step is to contact Wolfram as you suggest.