I'd recommend contacting Technical Support about the issue, they should be able to investigate the particular notebook and help identify what could have gone wrong without you needing to share all your information on a public forum:
https://www.wolfram.com/support/contact/email/?topic=Technical
In your request, please include your email you use to access the cloud, the exact name of the object that won't open, and the objects UUID (available in the notebook's "Details" section from the file explorer interface).